Who?

• Clients with less than $500 in recoverable benefits are automatically enrolled in the Basic Service

• Clients with more than $500 in recoverable benefits can enroll in the Full Service
• If a client below the $500 threshold wants to sign up, the advisor can contact their Client Relationship Manager for assistance.

What?

• Relief at source in all ‘no documentation’ markets. This group represents a small handful of markets, included among them are Canada, Ireland, and Japan

• Relief at source and post payable recovery in 58 markets.

Fee?

• 6% of any benefits received

• Relief at source: 6% of any benefits received
• Post payable recovery:
  • Opaque entities: 20%
  • Transparent entities: 35%

Action Required?

• No action is required to begin receiving Basic Service benefits
• Clients who don’t want to participate must return opt-out form included in the original service letter

• Because most markets require documentation to substantiate reclaims, Clients must return the pre-populated document packet sent with the notification letter to enroll in the Full Service
• Clients who fail return the packet will still receive relief at source in the 3 basic service markets
• Clients who don’t want to participate in any service must return opt-out form included in original service letter